At Pomuse Jewelry, We hope that you will be delighted with your order. However, if you change your mind within 30 days of purchase, we will happily offer a refund credited to the card used in the original sales transaction.

1. How much is the return shipping fee?

· If the return is due to our problems (such as: incorrect products, quality problems of products, send wrong address), we will provide a full refund for you.

· If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size, the postal address provided is incorrect or incomplete), the buyer should pay the freight to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund.

2. What is the return policy?

Please see the return guidelines listed below to see if purchased items are eligible for a return. Exchange or return is limited to 1 time for the same item and we are not liable for any return packages that may become lost in transit. The return window starts from the day the shipment is delivered/picked up. 

To qualify for a return:

· Items must be in their original condition without signs of wear or damage.

· Items returned without authorization will not be accepted.

· Items returned by mail must be in all original packaging (tags, box, and pouch included)

· No individual item of a set can be returned for refund, store credit, and/or size exchange, and must be returned as a complete set.

· When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. Please email us at

support@pomuse.com.

All below items are non-returnable:

· Engraved and monogrammed products.

· Final Sale items are not eligible for refund, exchange, or resize.

· Earrings used to pierce during a piercing appointment

· Gift cards

· Items without jewelry tags or that have been worn, damaged, or altered are not refundable and will be returned to the customer at their expense.

3. What is the exchange policy?

We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

4. What do I do if my items are defective or I received the wrong order?

We sincerely apologize if you have experienced any fault with your new Oriental Buddha items.
Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of the next steps and time frames for a refund or replacement item.

5. When will I receive my refund?

For returned items, after we received them, it takes 5 - 10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use.

We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.

Contact Information

If you have any further questions, please do not hesitate to contact us as follow:

· Email: support@pomuse.com.

Hours: Mon to Sat 9:00AM – 5:00PM